Returns Policy

We hope that you will be happy with your purchase but should you wish to return or exchange an item please follow the instructions:

Please note that your right to return an item does not apply to certain items unless the item has a manufacturing fault). Such items include:

• flat pack furniture that has been partially or fully assembled; and

•  Items which have been installed.

• Bespoke Items

• Toilet Seats that have been removed from the packaging

If you do not return the item as instructed within 7 days of cancellation, we will make a charge in respect of the cost of recovering (or attempting to recover) the item. If you do not return an item after our reasonable attempts to recover it, you will be deemed to have accepted the item, at which point a new purchase contract will be made and you will be charged for your order at the price then set out on the Site.

Returns will be accepted in the following circumstances:

• For Products returned within the seven-day cooling-off period, we will, subject to return of the Products to us, process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. The Products must be returned as new, unopened in their original packaging. In this case, we will refund the price of the Product in full but not the cost of sending it to you and you will be responsible for the cost of returning the item to us.

• For orders cancelled once the goods have been dispatched from our warehouse. Such cancellation of orders will result in a refund of the Products, less a £30 administration fee and less the cost of your delivery and any costs incurred by us in recovering the items back to our warehouse.

• For defective products we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect not caused by you or your servant or agent will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

• Products damaged in transit must be noted at the time of delivery, documented on the delivery note and delivery refused. It is the customer’s responsibility to check the Products for damage with the delivery driver and to notify us of any damages within 48 hours. We will not accept claims for Products damaged in transit that were signed for as being in good condition